Family House Natura, with registered office at Klada bb, 53270 Senj, OIB: [insert OIB], places great importance on the protection of your personal data.
The purpose of this Privacy Policy is to provide you with information about the processing of personal data when using our website and our services.
1.1. Processing of Personal Data
Personal data, as defined in Article 4 of the EU General Data Protection Regulation (GDPR), includes all information relating to an identified or identifiable natural person, e.g. name, address, e-mail address, etc.
1.2. Rights of the Data Subject
In accordance with applicable legal provisions, you have the following rights regarding your personal data:
You also have the right to lodge a complaint with the competent supervisory authority regarding the processing of your personal data.
1.3. Disclosure to Competent Authorities
In the event of a legal obligation, we reserve the right to disclose your data if we are required to provide it to competent authorities or law enforcement bodies.
Legal basis: Article 6(1)(c) GDPR (legal obligation)
2. Collection and Processing of Personal Data When Visiting Our Website
When visiting and using our website for informational purposes only, i.e. if you do not register or otherwise provide us with information, we only collect personal data that your browser transmits to our server, which is technically necessary in order to display our website to you and ensure its stability and security.
2.1. Cookies
In addition to the aforementioned data, cookies or other technologies such as pixels (hereinafter referred to as “Cookies”) are used on your device when visiting and using our website. Cookies are small text files that your browser stores on your device in order to save certain information or image data, such as pixels. The next time you visit our website using the same device, the information stored in cookies will subsequently be transmitted either to our website (“First-party Cookies”) or to another website to which the cookie belongs (“Third-party Cookies”).
Through the stored and returned information, the relevant website recognizes that you have already accessed and visited it using the browser on that device. We use this information in order to optimally design and display the website according to your preferences. In this regard, only the cookie itself is identified on your device. Apart from this, your personal data will only be stored with your explicit consent or where strictly necessary for the use of the service provided and accessed by you.
This website uses the following types of cookies, the scope and functionality of which are explained below:
Technical cookies (Type A)
Functional and performance cookies (Type B)
Consent-based cookies (e.g. marketing cookies) (Type C)
Additional information regarding the types of cookies used can be found in the descriptions of the integrated tools on our website within this Privacy Policy.
2.3. Online Advertising
We use Google Ads services. If you access our website through a Google advertisement, Google Ads stores a cookie on your device. These cookies usually expire after 30 days and are not intended to personally identify you.
2.4. Facebook Pixel
This website uses the “Facebook Pixel” function of the social network “Facebook” for remarketing purposes in order to contact you again within 180 days.
2.5. Google Tag Manager
This website uses Google Tag Manager. This service enables website tags to be managed through an interface. Google Tag Manager only implements tags. This means that no cookies are used and no personal data is collected directly. Google Tag Manager triggers other tags which may, in turn, collect data if necessary.
3. Contact
When you contact or communicate with us through our website, e.g. via e-mail or contact form, the data you provide (your e-mail address, your name if applicable, your telephone number, or personal data submitted during communication) will be stored and processed by us in order to respond to your questions, requests, or for the purpose of business correspondence. We delete the data collected in this context once storage is no longer necessary, unless legal retention obligations exist or limitation periods must be observed.
For this purpose, we collect personal data relating to your relationship with Family House Natura, such as your full name and/or contact details (e-mail address, telephone/mobile number, address, payment information, VAT identification number).
The collection and processing of this data is necessary in order to fulfil obligations arising from the existing business relationship.
4. Objection or Withdrawal of Consent for the Processing of Personal Data
If you have given your consent (Article 6(1)(a) GDPR) for the processing of your data, you may withdraw your consent at any time.
Reach out to us directly for availability, bookings, and any questions regarding your stay at Natura Family House.
You can also contact us by phone:
